Case Study: Yearbook, Memorabilia, and Rings Solution: Salesforce Service Cloud A well known and established market leader in the graduation jewelry and school year book markets. The enterprise deployed Salesforce to strengthen their technology solutions and centralize their operations around a robust, scalable platform. Need: The enterprise was experiencing process duplication that required an expensive […]

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Dogfooding Working with Project/ Agile Development Tools  Eating your own dog food, drinking your own champagne or using one’s own products or services. I have worked with several Project/Agile Development tools which I could devote this post to reviewing each but there are plenty of websites that do that. What I would like to do is […]

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Got Trailhead Salesforce One of the most asked questions I get from customers, community members, and DCS co-workers alike is:  “where can I go to learn [x]?” Normally, my responses would range from talking about certification study guides, official Salesforce classroom training, or even setting up personal one-on-one training.  These are all still very valid and worthwhile […]

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Stabilization through Productization Salesforce System vs. Tool One of the many needs that we hear from our prospects and customers alike is the need to drive Salesforce to a point of stability, predictability, and reliability. Those three words are very similar indeed, but they have specific purpose: Stability A state where the system is gracefully handling […]

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Case Study: Blue Cross / Blue Shield of Minnesota Solution: Salesforce / CRM How to use CRM to manage renewals and new business Minnesota’s largest health care plan, Blue Cross and Blue Shield of Minnesota provides health care coverage to more than 2.7 million members. Blue Cross offers coverage for individuals and groups of all sizes, […]

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