Stabilization through Productization Salesforce System vs. Tool One of the many needs that we hear from our prospects and customers alike is the need to drive Salesforce to a point of stability, predictability, and reliability. Those three words are very similar indeed, but they have specific purpose: Stability A state where the system is gracefully handling […]

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Case Study: Buhrs Holding BV Solution: Salesforce / CRM How to go beyond the basics and get maximum value from Salesforce.com Buhrs is a leading worldwide provider of mailing and fulfillment solutions. Its systems prepare media products, such as magazines, newspapers, direct mail, books, videos, compact discs and cards, for distribution. Based in Rotterdam, The […]

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Case Study: Innovative Global Manufacturing Company Solution: Salesforce / CRM How a Salesforce.com partner portal gets channel partners on board. This innovative global manufacturing firm headquartered in Minnesota has revenues of $27 billion and employs 80,000 people worldwide. One of its divisions sells literally thousands of tape and adhesive products and relies on a worldwide […]

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Case Study: Shavlik Technologies Solution: Salesforce Sales Cloud How to listen to the wisdom of the crowd with a Service Cloud online customer community. Shavlik Technologies, LLC is the market leader in the simplification of complex enterprise network configuration, compliance and security issues. Over 10,000 customers worldwide trust Shavlik to help keep their networks secure […]

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Case Study: Center for Diagnostic Imaging Salesforce Sales Cloud Healthcare Specialist CDI takes it one step at time for Salesforce Success Founded in 1981, The Center for Diagnostic Imaging (CDI) was one of the first freestanding, outpatient imaging providers in the country. CDI is now a national network of imaging providers offering a full range […]

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Case Study: Carlson Hotels Worldwide Solution: Salesforce Service Cloud How to integrate a CRM system with other mission-critical systems to increase productivity Five major hotel brands operating in more than 950 locations in 71 countries make Carlson Hotels Worldwide one of the world’s largest hotel companies. DCS helped Carlson develop an ingenious way to improve […]

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Case Study: GN Resound Solution: Salesforce / CRM How to integrate on-demand CRM with SQL Server GN ReSound is the undisputed technology leader in the global hearing instrument markets. A major segment of worldwide market share comes from its North American operation, which is headquartered in Bloomington, Minn. The state-of-the-art facility produces thousands of sophisticated […]

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Case Study: Interton Solution: Salesforce / CRM How to use Salesforce.com as a centralized database of customer information that serves the entire enterprise. Interton has been designing, developing and producing state-of-the-art hearing systems for over 40 years. Headquartered in Bergisch Gladbach, Germany, Interton has business partners in over 50 countries. Interton USA is based in […]

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Case Study: Blue Cross / Blue Shield of Minnesota Solution: Salesforce / CRM How to use CRM to manage renewals and new business Minnesota’s largest health care plan, Blue Cross and Blue Shield of Minnesota provides health care coverage to more than 2.7 million members. Blue Cross offers coverage for individuals and groups of all sizes, […]

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