Case Study: Multinational Conglomerate Corporation Solution: Service Cloud Need: Leadership needed more forecasting capability, improved sales tracking, and sales management tools. The Global Application Management System used for sales forecasting and expected sales delivery was becoming cost prohibitive. The system required significant overhead to support the reporting needs of the division. Evolving business practices stymied […]

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Case Study: Industrial Turf Equipment Solution: Salesforce Service Cloud Global provider of innovative turf, landscape, rental and construction equipment, and irrigation and outdoor lighting solutions. Need: The service team at an industrial turf equipment and irrigation systems manufacturer was operating with decentralized customer information and a limited ability to track requests. The team had leveraged […]

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Salesforce DX: What is it and how do I prepare for it? Salesforce DX, arguably the largest development to come out of the developer keynote at Dreamforce ’16, will change the way we developer applications within the Salesforce platform and the App cloud. Dubbed as “Continuous Development for Salesforce apps”, Salesforce DX consists of several […]

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Considerations When Architecting A Solution Salesforce Solutions When architecting a solution one needs to be sensitive to develop something manageable and sustainable while leveraging the appropriate technology for the task. Salesforce continues to push the envelope at a fast pace delivering platform enhancements to leverage for solutions.  Therein lies a challenge, how does one keep up […]

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Measure Twice – Cut Once Salesforce Data Migration I was recently asked, “How long should a simple data migration take from a legacy CRM system to Salesforce.com?” The answer is that there is no magic number that quantifies how long a data migration will take between systems (simple or complex). Not the ideal answer but […]

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Org Merge Best Practices Salesforce Org Merge Best Practices A little over a year ago I gave a presentation to the Minnesota Salesforce.com Development Group (@MNSFDCDG) surrounding org merge best practices. Odds are, you were probably not in attendance. If you fall into this category, today is your lucky day! Below I have summarized the key […]

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Case Study: Carlson Hotels Worldwide Solution: Salesforce Service Cloud How to integrate a CRM system with other mission-critical systems to increase productivity Five major hotel brands operating in more than 950 locations in 71 countries make Carlson Hotels Worldwide one of the world’s largest hotel companies. DCS helped Carlson develop an ingenious way to improve […]

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Case Study: Interton Solution: Salesforce / CRM How to use Salesforce.com as a centralized database of customer information that serves the entire enterprise. Interton has been designing, developing and producing state-of-the-art hearing systems for over 40 years. Headquartered in Bergisch Gladbach, Germany, Interton has business partners in over 50 countries. Interton USA is based in […]

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Case Study: Imation Solution: Salesforce / CRM Keep Dealers and Sales in Sync Imation Corp is the world’s leading removable data storage company and the only company with products in all four data storage categories – magnetic, optical, flash and removable hard disk storage. Recently acquiring several other companies along with their brands has presented […]

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