Case Study: Multinational Conglomerate Corporation Solution: Service Cloud Need: Leadership needed more forecasting capability, improved sales tracking, and sales management tools. The Global Application Management System used for sales forecasting and expected sales delivery was becoming cost prohibitive. The system required significant overhead to support the reporting needs of the division. Evolving business practices stymied […]

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Case Study: Industrial Turf Equipment Solution: Salesforce Service Cloud Global provider of innovative turf, landscape, rental and construction equipment, and irrigation and outdoor lighting solutions. Need: The service team at an industrial turf equipment and irrigation systems manufacturer was operating with decentralized customer information and a limited ability to track requests. The team had leveraged […]

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Case Study: Technology Furniture Manufacturer Solution: Salesforce Service Cloud Manufacturer of adjustable and innovative technology furniture that promote healthier, more productive environments for life and work. Need: A technology furniture manufacturer needed experienced Salesforce / CRM experts to guide the enterprise on system recommendations and strategy. There were complex integrations between Salesforce and M2K in […]

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Case Study: Carlson Hotels Worldwide Solution: Salesforce Service Cloud How to integrate a CRM system with other mission-critical systems to increase productivity Five major hotel brands operating in more than 950 locations in 71 countries make Carlson Hotels Worldwide one of the world’s largest hotel companies. DCS helped Carlson develop an ingenious way to improve […]

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