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How to listen to the wisdom of the crowd with a Service Cloud online customer community. Shavlik Technologies, LLC is the market leader in the simplification of complex enterprise network configuration, compliance and security issues. Over 10,000 customers worldwide trust Shavlik to help keep their networks secure and operational. As enterprise networks grow more complex, […]

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How to use Salesforce.com to lay the foundation for rapid growth Douglas Scientific sells a revolutionary fluid dispensing and array tape platform for genetic screening and discovery. A newly formed division of Minnesota-based Douglas Machine, the company has sold its groundbreaking technology to the world’s leading ag biotech companies. But Douglas Scientific has no intention […]

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Healthcare Specialist CDI takes it one step at time for Salesforce.com success Founded in 1981, The Center for Diagnostic Imaging (CDI) was one of the first freestanding, outpatient imaging providers in the country. CDI is now a national network of imaging providers offering a full range of diagnostic imaging, pain management and interventional radiology services. […]

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How to integrate on-demand CRM with SQL Server GN ReSound is the undisputed technology leader in the global hearing instrument markets. A major segment of worldwide market share comes from its North American operation, which is headquartered in Bloomington, Minn. The state-of-the-art facility produces thousands of sophisticated hearing instruments a month. Unfortunately, GN ReSound’s CRM […]

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How to use Salesforce.com as a centralized database of customer information that serves the entire enterprise Interton has been designing, developing and producing state-of-the-art hearing systems for over 40 years. Headquartered in Bergisch Gladbach, Germany, Interton has business partners in over 50 countries. Interton USA is based in Plymouth, Minn. Interton needed a centralized customer […]

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How to keep dealers and sales people in sync Imation Corp is the world’s leading removable data storage company and the only company with products in all four data storage categories – magnetic, optical, flash and removable hard disk storage. Recently acquiring several other companies along with their brands has presented interesting challenges to our […]

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How to turn Blackberries into mobile CRM platforms Jetcraft buys and sells airplanes. Its industry position is unique. With 45 years of experience and considerable financial resources, technical expertise and trading savvy, Jetcraft actively buys and sells aircraft for its own account and also facilitates trades for an exclusive list of clients. Most other aircraft […]

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